Refund policy
Return & Refund Policy
Last updated: August 2026
At EldoCardo, we strive to ensure that every order arrives safely and as described. This Return & Refund Policy explains our procedures regarding returns, cancellations, refunds and defective or incorrect products.
Nothing in this policy limits any mandatory statutory rights available to consumers under applicable law.
1. Right of Withdrawal for Consumers
If you are a consumer and the statutory right of withdrawal applies to your purchase, you have the right to withdraw from the contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day on which you, or a third party designated by you who is not the carrier, acquired physical possession of the goods.
In the case of multiple goods ordered in one order and delivered separately, the withdrawal period begins on the day on which you, or a third party designated by you who is not the carrier, acquired physical possession of the last good.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract by means of a clear statement, for example by email or letter.
Contact:
EldoCardo
Hermann Zelesnov
Säntisstraße 11
88097 Eriskirch
Germany
Email: eldocardo@proton.me
You may use the Model Withdrawal Form provided in Section 12 below, but its use is not mandatory.
To meet the withdrawal deadline, it is sufficient to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
2. Effects of Withdrawal
If you withdraw from the contract, we will reimburse all payments received from you, including the cost of our least expensive standard delivery option.
Additional delivery costs resulting from your choice of a more expensive delivery method than our standard delivery method are not refundable where permitted by law.
Reimbursement will be made without undue delay and no later than 14 days from the day on which we are informed about your decision to withdraw from the contract.
We will generally use the same payment method for the reimbursement as you used for the original transaction, unless expressly agreed otherwise.
We may withhold reimbursement until we have received the returned goods or until you have provided evidence that you have returned them, whichever occurs first.
You must return the goods without undue delay and no later than 14 days after informing us of your withdrawal.
The deadline is met if you send the goods before the 14-day period has expired.
You bear the direct costs of returning the goods.
3. Condition of Returned Products
You may inspect goods to the extent reasonably necessary to establish their nature, characteristics and functioning.
You may be responsible for any diminished value of the goods resulting from handling beyond what is necessary for such inspection.
For collectible products, damage to packaging, seals or the product itself may substantially reduce the value of the product. This does not automatically exclude a statutory right of withdrawal where such a right exists, but a loss in value may be taken into account where permitted by law.
4. Sealed Trading Card Products
Many products sold by EldoCardo are sealed collectible products, including booster packs, booster displays, decks, premium collections and other sealed trading card products.
Opening or damaging factory packaging or seals can significantly reduce the collectible value of these products.
Where a statutory right of withdrawal applies, opening a trading card product does not automatically exclude that right solely because the factory seal has been broken, unless a specific statutory exception applies.
However, you may be responsible for any resulting loss in value to the extent permitted by applicable law.
5. Voluntary Returns
Where no statutory right of withdrawal applies, we may accept returns at our discretion.
For a voluntary return, we may require that the product:
- is unused and undamaged;
- is in its original condition;
- includes its original packaging and accessories; and
- has intact factory seals where applicable.
Please contact us before returning an item voluntarily.
Acceptance of a voluntary return does not affect any mandatory statutory consumer rights.
6. Damaged, Defective or Incorrect Orders
Please inspect your order after delivery.
If you receive a damaged, defective or incorrect product, or if an item is missing from your order, please contact us as soon as reasonably possible.
To help us investigate the issue, we may ask you to provide:
- your order number;
- photographs of the product;
- photographs of the shipping packaging; and
- a description of the issue.
These requests are intended to help us process your claim and do not limit any mandatory statutory rights.
Where the product is defective or we have sent an incorrect product, your statutory rights remain unaffected.
7. Manufacturer and Collectible Product Characteristics
Trading cards and sealed trading card products may have characteristics resulting from the manufacturing, packaging or distribution process, including:
- print lines;
- centering variations;
- minor seal irregularities;
- wrapper folds;
- minor packaging imperfections; and
- factory surface marks.
Whether such a characteristic constitutes a legal defect depends on the individual circumstances.
Nothing in this section limits your statutory rights regarding defective goods.
We do not guarantee any particular card grade, grading result, card centering or condition of individual cards contained inside factory-sealed products unless expressly stated otherwise.
8. Refunds
Once we receive and inspect a returned product, we will process any refund due in accordance with the applicable legal requirements and this policy.
Where a voluntary refund has been agreed, we will inform you once the return has been inspected and whether the voluntary refund has been approved.
Refunds are generally made using the original payment method unless otherwise agreed.
The time required for the refund to appear in your account may depend on your payment provider.
9. Return Shipping
For returns made under the statutory right of withdrawal, the customer bears the direct costs of returning the goods.
If a return is necessary because we supplied an incorrect or legally defective product, we will bear the necessary return shipping costs where required by applicable law.
Please contact us before returning a defective or incorrect product so that we can provide appropriate return instructions.
10. Order Cancellations
If you wish to cancel an order before it has been dispatched, please contact us as soon as possible.
We will attempt to cancel the order before shipment, but cancellation before dispatch cannot always be guaranteed.
Once an order has been dispatched, any applicable statutory withdrawal, return and consumer rights remain unaffected.
11. Pre-Orders
Pre-orders are orders placed for products that are expected to become available at a later date.
If you wish to cancel a pre-order before shipment, please contact us as soon as possible.
Any applicable statutory right of withdrawal and other mandatory consumer rights remain unaffected.
If we are unable to fulfil a pre-order, for example due to a manufacturer or distributor allocation, we will refund the amount paid for the affected product.
Release dates and availability dates provided for pre-order products may be subject to changes by manufacturers, distributors or other suppliers.
12. Model Withdrawal Form
If you wish to withdraw from the contract, you may complete and return the following form. Use of this form is not mandatory.
To:
EldoCardo
Hermann Zelesnov
Säntisstraße 11
88097 Eriskirch
Germany
Email: eldocardo@proton.me
I/We () hereby give notice that I/We () withdraw from my/our (*) contract of sale of the following goods:
Ordered on () / received on ():
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is submitted on paper):
Date:
(*) Delete as appropriate.
13. Contact
For questions regarding cancellations, returns, refunds or defective products, please contact:
EldoCardo
Hermann Zelesnov
Säntisstraße 11
88097 Eriskirch
Germany
Email: eldocardo@proton.me