Shipping policy

Shipping Policy

Last updated: August 2026

Thank you for shopping with EldoCardo.

This Shipping Policy explains how orders are processed, packed and shipped.

Nothing in this policy limits any mandatory statutory rights available to consumers under applicable law.

1. Order Processing

Orders for in-stock products are generally processed after successful payment and normally prepared for shipment within 1–3 business days, unless otherwise stated on the respective product page.

Processing times may be affected by:

  • product availability;

  • order volume;

  • public holidays;

  • payment verification;

  • reasonable fraud-prevention reviews; or

  • other circumstances affecting order processing.

Pre-order products are subject to the provisions below.

2. Shipping Destinations

EldoCardo ships to selected countries and regions.

The shipping destinations currently available for a particular order are displayed during checkout.

Availability may depend on the products ordered, destination and available shipping services.

3. Shipping Costs

Applicable shipping costs are displayed during checkout before the customer submits the order.

Shipping costs may depend on factors including:

  • destination;

  • package size and weight;

  • shipping method; and

  • order value.

The shipping charge displayed during checkout applies to the respective order.

4. Delivery Times

Estimated delivery times are provided where available.

For in-stock products, the applicable processing time must be taken into account in addition to the carrier's estimated transit time.

Actual delivery may be affected by circumstances such as:

  • carrier disruptions;

  • customs processing;

  • weather conditions;

  • public holidays; or

  • other transportation disruptions.

Any mandatory statutory rights relating to delayed delivery remain unaffected.

5. Pre-Orders

Products marked as Pre-Order are not available for immediate shipment.

Expected release or availability dates are based on information provided by manufacturers, distributors or suppliers and may subsequently change.

EldoCardo will ship pre-order products once they become available for fulfilment in accordance with the applicable order.

Customers will be informed where a significant change materially affects fulfilment of their order.

Any mandatory statutory rights relating to delays, cancellation, withdrawal or non-delivery remain unaffected.

6. Orders Containing Pre-Order and In-Stock Products

If an order contains both:

  • in-stock products; and

  • pre-order products,

the order will generally be shipped together once all products are available, where this was communicated as part of the ordering process.

Customers who wish to receive in-stock products earlier should place separate orders or select a separate-shipping option where one is offered.

7. Supplier Allocations

Trading card products may occasionally be subject to manufacturer or distributor allocations.

If EldoCardo receives fewer products than reasonably expected and is therefore unable to fulfil an order completely, affected customers will be informed without undue delay.

Depending on availability and after taking applicable customer rights into account, an affected order may be partially fulfilled or unavailable products may be cancelled.

Any amount already paid for products that cannot be supplied will be refunded.

Mandatory statutory rights remain unaffected.

8. Split Shipments

EldoCardo may ship an order in multiple packages where reasonably necessary, for example due to:

  • package size or weight;

  • logistics requirements; or

  • product availability.

Customers will not be charged additional shipping fees solely because EldoCardo chooses to split an order after it has been placed, unless otherwise expressly agreed with the customer.

9. Shipping Carriers and Tracking

Available shipping carriers and services may vary depending on the destination, parcel characteristics and service availability.

Where tracking is available for the selected shipping service, tracking information will generally be provided after dispatch.

10. Shipping Address

Customers are responsible for providing complete and accurate delivery information during checkout.

If you notice an error in your shipping information, please contact us as soon as possible.

If a shipment cannot be delivered due to incorrect or incomplete information provided by the customer and is returned to EldoCardo, reasonable additional costs associated with a requested reshipment may be charged where legally permissible.

This does not affect situations where the delivery problem is attributable to EldoCardo or the carrier.

11. Lost Shipments

If a shipment does not arrive within the expected timeframe, please contact us.

EldoCardo will investigate the shipment with the relevant carrier where appropriate.

For consumer purchases, the allocation of transport risk and any entitlement to replacement, reimbursement or other remedies are governed by applicable law.

A carrier investigation does not limit mandatory statutory consumer rights.

12. Damaged Shipments

If an order arrives damaged, please contact us as soon as reasonably possible.

To assist with investigating the damage and making a claim against the carrier, we may ask you to:

  • photograph the shipping package;

  • photograph the damaged product;

  • retain the packaging temporarily; and

  • provide your order number and a description of the damage.

Providing this information helps us process the matter efficiently but does not limit mandatory statutory rights.

13. International Shipments, Customs and Import Charges

Orders shipped to destinations outside the applicable customs or tax territory may be subject to import-related charges, including:

  • customs duties;

  • import VAT or other taxes;

  • customs clearance or handling fees.

Unless expressly stated otherwise during checkout, such charges are not included in the amount collected by EldoCardo and may be charged separately by customs authorities, carriers or other responsible parties.

Customers are responsible for applicable import charges to the extent permitted by law and unless EldoCardo expressly states that such charges are included.

Customers are responsible for complying with applicable import requirements in the destination country.

14. Events Affecting Delivery

Delivery may be affected by events outside EldoCardo's reasonable control, including significant:

  • transportation disruptions;

  • customs delays;

  • strikes;

  • natural disasters;

  • government measures;

  • carrier disruptions; or

  • other comparable events.

Where such circumstances affect an order, EldoCardo will fulfil its obligations in accordance with applicable law.

Nothing in this section excludes or restricts mandatory customer rights relating to delayed or failed delivery.

15. Returns and Withdrawal

Information regarding returns, refunds and the statutory right of withdrawal is provided separately in EldoCardo's Return & Refund Policy and Withdrawal Information.

16. Contact

For questions regarding shipping or an existing shipment, please contact:

EldoCardo
Hermann Zelesnov
Säntisstr. 11
88097 Eriskirch
Germany

Email: eldocardo@proton.me